Position Summary

The General Services Team Leader is responsible for overseeing the daily operations of general services functions, ensuring the efficient delivery of administrative, facilities, transportation, housekeeping, maintenance, security, and support services. The role involves supervising staff, coordinating resources, maintaining service standards, and ensuring compliance with company policies and safety regulations.

Key Responsibilities

Leadership and Supervision

• Lead, supervise, and motivate the General Services team to achieve operational objectives.

• Assign tasks, monitor performance, and provide coaching and guidance to team members.

• Conduct performance evaluations and identify training and development needs.

• Foster a positive work environment that promotes teamwork, accountability, and continuous improvement.

Facilities and Operations Management

• Oversee the maintenance and upkeep of company facilities, equipment, and common areas.

• Coordinate repairs, preventive maintenance, and vendor services to ensure uninterrupted operations.

• Monitor facility conditions and implement improvements to enhance safety, efficiency, and employee satisfaction.

• Ensure compliance with health, safety, environmental, and security standards.

Administrative and Support Services

• Manage office support services, including housekeeping, mail distribution, transportation, and inventory control.

• Coordinate procurement of office supplies, equipment, and service contracts.

• Maintain accurate records related to facilities, assets, service requests, and vendor performance.

Vendor and Contractor Management

• Liaise with external suppliers, contractors, and service providers.

• Monitor vendor performance and ensure services are delivered according to agreed standards and contracts.

• Assist in negotiating service agreements and managing related budgets.

Budget and Resource Management

• Support the preparation and monitoring of departmental budgets.

• Control operational expenses while maintaining service quality.

• Identify opportunities for cost savings and process improvements.

Compliance and Reporting

• Ensure adherence to company policies, procedures, and regulatory requirements.

• Prepare operational reports, maintenance schedules, and performance metrics.

• Investigate and resolve service-related issues and implement corrective actions when necessary.

Qualifications

• Bachelor's degree in Business Administration, Facilities Management, Operations Management, or a related field preferred.

• Minimum of 3–5 years of experience in facilities management, administration, or general services operations.

• At least 1–2 years of supervisory or team leadership experience.

• Strong organizational, problem-solving, and decision-making skills.

• Excellent communication and interpersonal abilities.

• Proficiency in Microsoft Office and facility management systems.

• Knowledge of health, safety, and environmental regulations.

Key Competencies

• Leadership and team management

• Planning and coordination

• Customer service orientation

• Budget management

• Vendor relationship management

• Attention to detail

• Time management

• Conflict resolution

• Continuous improvement mindset

Working Conditions

• Primarily office-based with regular inspections of facilities and operational areas.

• May require occasional after-hours support during emergencies or major maintenance activities.

• Interaction with employees, contractors, vendors, and external service providers on a regular basis.

You can customize this description further depending on the industry (corporate office, manufacturing, healthcare, education, hospitality, etc.).